(山东大学 体育学院,山东 济南 250061) 摘 要:为丰富运动健身APP相关理论,促进体育健身市场发展,以运动健身APP用户使用意愿为研究对象,以双因素理论为基础,运用结构方程模型对其进行保健-激励双重视角的实证分析。结果表明:按照影响程度大小,对用户感知利益产生影响的激励因素有获取健身知识、经济方便、社会交流及锻炼身体;对用户感知风险产生影响的保健因素有产品和服务质量、售后服务、企业信誉及安全和隐私。此外,从路径系数看,激励因素能够提高用户的感知利益,对其使用意愿产生积极作用;保健因素能适当缓解用户的感知风险;激励因素对使用意愿的影响力大于保健因素。建议:加强核心业务板块建设,提供适当的经济激励,形成用户社区归属感,营造良好的知识文化氛围,制定清晰有效、简明易懂的安全隐私政策,提高产品和服务质量,提升企业信誉,改善售后服务。 |
SUN Jin-hai,CAI Jie,LI Tuo-jian
(School of Physical Education,Shandong University,Jinan 250061,China) Abstract: In order to enrich fitness APP related theories, and to promote sports fitness market development, by basing the research object on fitness APP users’ usage willingness, by basing the foundation on the Dual-Factor theory, and by using a structural equation model, the authors carried out an empirical analysis on the research object from the dual perspectives of health care and stimulation. Results: according to the magnitude of the degree of influence, users’ per-ceived benefits affecting stimulation factors include acquiring fitness knowledge, economic convenience, social com-munication and body exercise; users’ perceived risks affecting health care factors include product and service quality, after-sales service, corporate reputation as well as safety and privacy. In addition, from the perspective of path coeffi-cient, stimulation factors can increase users’ perceived benefits, produce a positive effect on their usage willingness; health care factors can appropriately alleviate users’ perceived risks; stimulation factors’ influence on usage willingness is greater than health care factors’ influence. Suggestions: strengthen core business sector construction; provide appro-priate economic stimulation; form the users’ sense of community belonging; build a good knowledge and culture at-mosphere; establish clear, effective, concise and easy to understand safety and privacy policies; improve product and service quality; enhance corporate reputation; improve after-sales service. |
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